Privacy Policy - Dhabi Delivery Man

App name: الظبي - مندوب التوصيل / Dhabi Delivery Man

Package name: com.dhabi.dhabi_delivery

Last updated: May 21, 2026

Information We Collect

Account and Identity Information

• Name, phone number, and email address when available.
• Driver account identifier and account status.
• Login information needed to access the account.
• Profile photo or documents/images uploaded by the driver when needed.

Location Data

The app collects approximate or precise location data when the driver is signed in, online, and using the app. The app does not request background location permission and does not collect location when the app is closed or not in use.

Location data is used only to:

• Show the driver's live location during delivery.
• Help the admin, customer, and store track an active delivery.
• Calculate distances and guide the driver to the store or customer.
• Improve delivery accuracy and efficiency.

Order and Delivery Data

• Order numbers, order status, and order update history.
• Store and customer information required to complete delivery.
• Cash collection amounts, delivery fees, and driver earnings.
• Delivery proof photos or order attachments when used in the app.

Notification and Device Data

• Firebase Cloud Messaging token used to send order alerts and account updates.
• Notification permission status and order alert settings.
• Technical information such as device type, operating system, and crash logs when needed to improve the service.

Chat and Support Data

• Order-related chat messages between the driver and customer, store, or support team.
• Support requests or complaint content submitted by the user.

Wallet, Earnings, and Payment Data

• Earnings, transaction, and payment history.
• Withdrawal methods or payment information added by the driver to receive earnings.
• We do not store full bank card details in the app.

How We Use Information

• Operate the app and provide driver account and delivery services.
• Accept orders, update order status, and complete deliveries.
• Send order alerts and important account notifications.
• Show driver location during active deliveries for tracking.
• Manage earnings, cash collection, withdrawals, and payments.
• Prevent fraud, protect accounts, and improve service security.
• Improve app performance and fix errors.
• Comply with legal obligations when required.

Data Sharing

We do not sell personal data. We may share data only when necessary to provide the service, including:

• With the admin: to manage orders, driver operations, support, and accounting.
• With the customer or store: driver location and delivery status during an active order only.
• With service providers: hosting, maps, notifications, payment providers, and crash analytics.
• With legal or regulatory authorities when required by law.

App Permissions

• Location: used for delivery tracking while the driver is online and using the app.
• Notifications: used to send order alerts, messages, and account updates.
• Photos or camera when available: used for profile photos or delivery/order-related images.
• Battery optimization: may be requested so order notifications can arrive reliably.
• Internet: used to connect to app servers, maps, and notification services.

Retention and Deletion

We keep data for as long as needed to provide the service, manage accounts, resolve disputes, maintain accounting records, and comply with legal requirements. Users can request account and data deletion from within the app or by contacting us. Some records may be retained when legally or financially required.

Security

We use appropriate safeguards to protect data, including access restrictions, secure communication, and system monitoring to reduce unauthorized access.

Children

The app is intended for delivery drivers and is not directed to children. We do not knowingly collect data from children.

Changes to This Policy

We may update this policy when our services or legal requirements change. The updated version will be posted on this page with a new last updated date.

Contact Us

For privacy questions or data deletion requests, contact us at:

• Email: me@osamazayed.com
• Phone: +967775561590
• Address: Zubayri Street, Sana'a, Yemen